FreeWheel

  • Solution Engineer - Paris

    Job Locations FR-Neuilly-sur-Seine
    Department
    Engineering
  • ABOUT THE OPPORTUNITY

    FreeWheel Advertisers (a Comcast company) is the leading provider of media buying systems powering over 1,200 media buying agencies and in-house advertisers globally. Our platform delivers a complete agency stewardship system for all media, and industry trading tools for publishers. That equates to over 8000+ media buyers globally that rely on FreeWheel Advertisers to effectively manage their business. Through a scalable, modular solution, with open APIs, FreeWheel Advertisers offers a flexible system to support a rapidly changing media buying landscape.

     

    We have managed to create a place where people have fun, learn from each other, and continually build something that impacts the advertising industry. We’re proud to say that we’re succeeding and growing.

     

    Are you looking for the next big step in your career? Could you see yourself joining a team filled with free-thinkers, collaborators, and innovators?

    RESPONSIBILITIES

    Join us as a Solution Engineer in our Southern Europe team based in Paris (or alternatively in London with capability to travel on regular basis).

     

    Reporting to the Country Manager, The Solution Engineer is the Key resource to manage the setup/integration of our platform for our new or existing clients.

     

    Role & Responsibilities will include:

     

    Client Management:

    • Managing the expectations of Media Agencies 
    • Assisting clients in the use of the software either on the phone, email or face to face
    • Ensuring any client escalations are communicated and resolved in a timely manner/Follow up

     

    Platform Management:

    • Solve setup/admin issues or find some work around solutions in case of technical issues
    • Identify solutions to reduce support costs
    • Contributing to and Supporting the team with new product rollouts
    • Establish best practices

     

    Implementation & Solution Management :

    • Working closely with internal Product and Technical teams to develop or setup client requests
    • Contributing to building processes for implementation of new functionality
    • Managing implementation and configuration for all clients (onboarding or new features)

     

    Pre/Post-Sales:

    • Provide technical support for customers to support pre-sales and post-sales processes
    • Keep track of sales performance metrics

    ABOUT YOU

    Key Competencies:

     

    Qualifications and required experience

    • Proven work experience as a Technical account manager
    • Solid technical background with hands on experience in digital technologies
    • Familiarity with software and front-end development
    • An ability to gasp customers’ needs and suggest timely solutions
    • Experience in Project Management
    • ‘Can do’ problem solver approach
    • Strong organisations skills
    • Ability to contribute to a growing team in a relaxed but fast paced and highly motivated environment
    • Enthusiasm and excellent communication skills are essential
    • French & English speaking, Italian or Spanish is a plus

     

    Nice to have’s

    • Prior use of Salesforce and Jira
    • Familiarity with adservers (Atlas, DCM, Sizmek)
    • Experience working for a Media/ Media Agency / Advertising platform

    Permanent position

    Status: cadre

    Base salary: between EUR 45-55K

    Location: Paris

     

    Published: December 2018

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