• International Publisher Client Service Manager - Paris

    Job Locations FR-Neuilly-sur-Seine

    FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers – empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers.  With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.



    Our team of International Publisher Client Service Managers work with colleagues and clients all over the world. Based in Paris, the role involves providing service to internal and external clients, running the day to day operations of our supply-side platform team and building strong relationships with a variety of stakeholders.  Troubleshooting and problem-solving ability are key aptitudes; this does not mean that you need to be a technical guru - you do need to be curious, flexible and willing to learn. You will be the first point of contact for a diverse, multicultural and multinational client base providing solutions in changing circumstances.


    As part of your role, you will have the following responsibilities:

    • Support Publisher Managers for the smooth on-boarding of new clients
    • Setup and administration of client traffic accounts according to video publishers' guidelines
    • Provide fast answers to the local sales teams and end users: how to, why, what, could you please set up, what if?
    • Investigate client issues, troubleshoot and resolve. Pursue escalated issues to their resolution.
    • Explain complex ideas to internal and external clients of varying skill levels.
    • Develop your own product knowledge and train new hires.


    We are looking for a candidate with the following attributes:

    • Ability to navigate an ever-changing environment; adapt to new people, processes and technologies.
    • Fluent in English, second language proficiency is a plus
    • Committed to delivering results for our clients
    • Curious and fast learner
    • Strong analytical and organizational abilities
    • Direct experience with sales house, ad network or SSP/DSP would be an advantage


    Help embody FreeWheel’s tenets:

    • Be Kind -- You come first. Take care of yourself, your families, and your teammates.
    • Assume Positive Intent – We are all in this together.
    • Get $*#t done.


    Permanent position

    Status: ETAM

    Base salary: between EUR 30-35K

    Location: Paris


    Published: November 2018


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