• Customer Success Manager, Northern Europe - Berlin

    Job Locations DE-BE
    Strategic Development

    FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers – empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers.  With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.



    Reporting to the Senior Director, Customer Success, the  Customer Success Manager  will focus on the generation of top line revenue over and above the initial contract committed fees as well as retaining a high level of customer satisfaction through a superior term engagement model. With this role, you will have the opportunity to extend our reach within Europe and make your mark in the company.


    Your responsibilities will include:

    • Build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how our solutions and services bring value and help drive customer success
    • Develop and execute account and portfolio level strategies using data from every customer interaction to ensure a more effective proactive stance as opposed to a reactive ones
    • Deeply understand each customers’ business and build strategic account plans accordingly
    • Assist in prioritizing workload within and across assigned accounts and serve as an escalation point to resolve priority issues
    • Maintain a comprehensive understanding of Freewheel’s products, services and solutions as well as market needs as they evolve; participate in the development and vetting of new product and services development opportunities
    • Be able to move opportunities through the sales cycle
    • Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience



    We are looking for someone with the following attributes:

    • BA/BS degree required
    • Minimum of 3 years’ experience in the TV industry and/or in digital video in a client-facing capacity
    • All-around commercially-oriented personality with demonstrated competence in growing customer accounts
    • Fast-learner, committed to being an expert in our business as well as in the business and the markets of our customers
    • Possess the leadership skills necessary to work with large and complex customers, acting as the primary point of contact for all revenue and related strategic initiatives
    • A self-starter, creative in creating and closing opportunities as well as finding solutions to issues
    • Superb verbal and written communication skills
    • Fluent in German and English


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