• Publisher Client Service Manager - Paris

    Job Locations FR-Neuilly-sur-Seine

    FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers – empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers.  With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.


    As International Publisher Client Service Manager, you will be part of the day-to-day operations - in close interaction with our local Sales teams - of our business which includes both our self-service and managed service Publishers. You will closely work with Publisher Managers & Sales Engineers (our Publisher’s local contacts) in Europe and with Pub Advanced Service team based in Paris


    As part of your role, you will have the following responsibilities:

    • Support Publisher Managers for the smooth on-boarding of new Publishers
    • Set up sites, zones, floor prices, rules… in the Private Exchange according to Publisher’s guidelines
    • Provide fast answers to Local clients and Publisher Managers: how to, why, what, could you please set up?
    • Detect loss of business opportunities caused by blacklists, floor prices, technical issues and business trends, make recommendations to grow business
    • Troubleshooting
    • Gather Local client knowledge for faster troubleshooting or escalation if needed
    • Communicate and follow up local action plans suggested by Markets Global Customer Services team and in collaboration with Markets Local Sales teams


    We are looking for a candidate with the following attributes:

    • 1 to 3 years of experience
    • Direct experience with sales house, ad network or SSP/DSP, ideally with a background in trafficking or operations
    • Fluent in English
    • Committed to delivering results for our clients
    • Curious and fast learner
    • Strong analytical and organizational abilities
    • Eagerness to work in a rapidly changing team environment
    • Optional knowledge: Real Time Bidding and/or Yield management


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