FreeWheel

  • IT analyst

    Job Locations UK-London
    Department
    Corporate IT
  • ABOUT THE OPPORTUNITY

    FreeWheel, A Comcast Company, comprised of FreeWheel Publishers, FreeWheel Markets, and FreeWheel Advertisers – empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers.  With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel stands to advocate for the entire industry through the FreeWheel Council for Premium Video.

    RESPONSIBILITIES

    This is a 6 month fixed term contract with a view to move to permanent employment. Reporting to the international IT engineer, you will perform the following duties across EMEA. 

     

    What will you do?

    • Providing 1st and 2nd line technical support to internal customers
    • Receiving and logging calls on behalf of users
    • Diagnosing issues via the telephone and providing resolutions where possible
    • Controlling and monitoring IT systems
    • Pro-actively keeping customers updated
    • Providing onsite Deskside Support
    • Installing software and hardware
    • Managing incidents, requests and problems
    • Assisting with End User training
    • Maintaining an accurate asset register
    • Willing travel to Paris office on short notice

    ABOUT YOU

    What will you need?

    • Demonstrated experience in 1st line support
    • Self-initiative and the drive to provide excellent customer service
    • A positive, proactive approach
    • Excellent verbal and written communication skills
    • Effective planning and organizational skills with experience following procedures and guidelines
    • A good understanding of IT systems (servers, networks, Laptops, Antivirus, Video Conferencing and printing devices)
    • Comfortable with MAC and Windows Laptop deployment technologies like Casper and SCCM.
    • Experience of using appropriate IT technology, methods, principles, and equipment such as:, MAC, Cisco Phone systems, basic networking knowledge, Active Directory, Win8/10, Office365
    • Strong analytical skills and the ability to efficiently work on your own and in a global team environment

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