FreeWheel

  • L3 Support Technician

    Job Locations FR-Montpellier
    Department
    Engineering
  • ABOUT THE OPPORTUNITY

     

    Founded by a team of executives from the world’s leading technology companies and recently acquired by Comcast, FreeWheel is building the media operations platform for the unified television market. Companies including Sky, Channel 4, MTG, TF1, SFR, Discovery and Medialaan depend on our robust advertising management/ monetization platform, leverage our private marketplace for premium television inventory, and seek out our advisory services, so they can generate revenue from their ad supported content.

     

    We offer a dynamic, flexible work environment with competitive salary and benefits package. The challenges we solve are serious, but we’re not. We have fun every day because we love what we do. We are on a mission to shape the future of television and this is your chance to be part of it. Want to join the team that’s already thinking about what TV is going to look like five years from now? Apply here!

     

    Life is short. Work someplace great!

    RESPONSIBILITIES

    You will join the level 3 technical support team to investigate on complex problems raised by our level 2 support. You will be in permanent relation with level 2 support (Customer support, business teams)

     

    Your goal will be to help them resolving the issues, escalate to R&D, Sysadmins and Management when necessary, and raise bugs to QA and R&D. 

     

    To help you in managing cases you will use a ticketing tool, and assure the tickets follow-up with our internal teams (Tech-Support/Manager, R&D, QA,...) until their resolution with respect to SLA/SLO.

     

    You will interact with customer support, R&D and QA  teams.  You refer to the L3 Support manager, and will be part of the Global Operations team.

     

    On-call is part of the job.

    ABOUT YOU

    We are looking for a candidate with the following attributes/experience:

    • Education: computer technician or autodidact.
    • Minimum 2 years of experience
    • Fluent in French and English
    • Networking / HTTP
    • Web technos (HTML5 / JS)
    • Debugging (Fiddler, Charles Proxy, Firebug…)
    • Very good relationship skills, well organized.
    • Good priority management.
    • Curious and fast learner.
    • Rigorous and good analytical skills.
    • Knowledge and past experience in the advertisement ecosystem and traffic/campaign management a plus.

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