Demand Client Service Manager (AdOps)

Job Locations IT-Milan


Founded by a team of executives from the world’s leading technology companies and recently acquired by Comcast, FreeWheel is building the media operations platform for the unified television market. Companies including Sky, Channel 4, MTG, TF1, SFR, Discovery and Medialaan depend on our robust advertising management/ monetization platform, leverage our private marketplace for premium television inventory, and seek out our advisory services, so they can generate revenue from their ad supported content.


We offer a dynamic, flexible work environment with competitive salary and benefits package. The challenges we solve are serious, but we’re not. We have fun every day because we love what we do. We are on a mission to shape the future of television and this is your chance to be part of it. Want to join the team that’s already thinking about what TV is going to look like five years from now? Apply here!


Life is short. Work someplace great!


As Demand Client Service Manager, you will be in charge of delivering services towards agencies and trading desks based in Europe such as trafficking, monitoring delivery and KPIs target. You will be part of Demand Client Services team and you will closely work with Demand Sales team (first business contact), trading desks and agencies buyers.


As part of the role, you will:

  • Ensure the trafficking and set up of the open exchange campaigns managed by Demand Sales team: deals ID, specific TV synchro offers, CPV campaigns…
  • Manage buyer’s technical questions and KPI targets (CTR, VTR…) while retaining Freewheel margin Monitoring delivery and performance (suggest additional sites, add data or 3rd partner tracking)
  • Provide inputs and alerts to improve delivery KPIs to account managers and sales
  • Understand Client bidding behavior and orientate Sales team to bring more revenues.
  • Debug issues with campaigns and creatives, manage troubleshooting escalations
  • Make sure sales administration is maintained: IO archiving, stats discrepancies for invoicing
  • Attend customer meeting if needed (issues, quarterly business reviews)
  • Building education materials for internal and external use


We are looking for someone with the following attributes and experience:

  • Minimum 2 years of trafficking/adops experience with programmatic buying experience as a plus.
  • Direct experience with sales house, ad network or SSP, ideally with a background in trafficking or operations
  • Knowledge : Real Time Bidding and/or Yield management
  • Effective analytical and at ease with a large amount of data. You will be committed to delivering results for our clients by conducting thorough analysis and deep dive into their campaigns
  • Fluent in English


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