FreeWheel

Senior Support Engineer

Job Locations UK-London
Department
Engineering

ABOUT THE OPPORTUNITY

Founded by a team of executives from the world’s leading technology companies and recently acquired by Comcast, FreeWheel is building the media operations platform for the unified television market. Companies including Sky, Channel 4, MTG, TF1, SFR, Discovery and Medialaan depend on our robust advertising management/ monetization platform, leverage our private marketplace for premium television inventory, and seek out our advisory services, so they can generate revenue from their ad supported content.

 

We offer a dynamic, flexible work environment with competitive salary and benefits package. The challenges we solve are serious, but we’re not. We have fun every day because we love what we do. We are on a mission to shape the future of television and this is your chance to be part of it. Want to join the team that’s already thinking about what TV is going to look like five years from now? Apply here!

 

Life is short. Work someplace great!

RESPONSIBILITIES

Freewheel Global Support is the service delivery leader in the Advertising Management Industry for Premium Video. Support Engineers help Customers drive success in the new TV ecosystem. The team’s contribution is White Glove Service and our product is knowledgeable, empowered customers who champion the FreeWheel brand.

 

 

Excellent Customer Experience is delivered through system analysis, solution delivery, and White Glove services. Support Engineers articulate product solutions and market concepts to a mixed skillset of End-users. Using customer requirements, the team develops use cases for Engineering improvements, contributes to product documentation, and provides training to the teams we support.

 

 

For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level Customer value to industry leaders in the TV ecosystem. Some travel, 10-25%, will be needed. On-call rotational work on some nights, weekends, and during live events is expected.

  • Grow into a Subject Matter Expert in market-leading technologies
  • Advocate for Customer Success throughout the organization
  • Train customers to succeed on the FreeWheel platform

ABOUT YOU

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. We enjoy working with people and have excellent written and verbal communication skills. Demonstrable experience solving complex problems using technical tolls like SQL and scripting languages is appreciated and useful. The organisation values the ability to quickly adapt and learn new technology. Good candidates submit resumes; great candidates tailor resumes, connect their experience to this role, and express their interest in this industry with a cover letter.

  • A computer Science, Engineering, or related Bachelor’s Degree or equivalent experience
  • Generally requires 2-5 years relation professional experience
  • “Be like water, my friend” and adapt to rapidly changing circumstances
  • A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities
  • Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers
  • Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.

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