FreeWheel

Customer Success Manager (London)

UK-London
Department
Strategic Development

ABOUT THE OPPORTUNITY

Founded by a team of executives from the world’s leading technology companies and recently acquired by Comcast, FreeWheel is building the media operations platform for the unified television market. Companies including Sky, Channel 4, MTG, TF1, SFR, Discovery and Medialaan depend on our robust advertising management/ monetization platform, leverage our private marketplace for premium television inventory, and seek out our advisory services, so they can generate revenue from their ad supported content.

 

 

We offer a dynamic, flexible work environment with competitive salary and benefits package. The challenges we solve are serious, but we’re not. We have fun every day because we love what we do. We are on a mission to shape the future of television and this is your chance to be part of it. Want to join the team that’s already thinking about what TV is going to look like five years from now? Apply here! 

 

Life is short. Work someplace great!

RESPONSIBILITIES

Reporting to the Senior Director, Strategic Customer Success, the  Customer Success Manager  will focus on the generation of top line revenue over and above the initial contract committed fees as well as retaining a high level of customer satisfaction through a superior term engagement model. With this role, you will have the opportunity to extend our reach within Europe and make your mark in the company.

 

Your responsibilities will include:

  • Build and grow strategic relationships across the customers’ organization at both executive and non-executive levels always striving at identifying and demonstrating how our solutions and services bring value and help drive customer success
  • Develop and execute account and portfolio level strategies using data from every customer interaction to ensure a more effective proactive stance as opposed to a reactive ones
  • Deeply understand each customers’ business and build strategic account plans accordingly
  • Assist in prioritizing workload within and across assigned accounts and serve as an escalation point to resolve priority issues
  • Maintain a comprehensive understanding of Freewheel’s products, services and solutions as well as market needs as they evolve; participate in the development and vetting of new product and services development opportunities
  • Be able to move opportunities through the sales cycle
  • Work closely with the client services, sales engineers and account managers to present a fully integrated and comprehensive customer experience

ABOUT YOU

We are looking for someone with the following attributes:

  • BA/BS degree required
  • Minimum of 3 years’ experience in the TV industry and/or in digital video in a client-facing capacity
  • All-around commercially-oriented personality with demonstrated competence in growing customer accounts
  • Fast-learner, committed to being an expert in our business as well as in the business and the markets of our customers
  • Possess the leadership skills necessary to work with large and complex customers, acting as the primary point of contact for all revenue and related strategic initiatives
  • A self-starter, creative in creating and closing opportunities as well as finding solutions to issues
  • Superb verbal and written communication skills
  • Speaking another European language would be a definite plus
  • Ability to travel (30-40% of the time) is essential

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