FreeWheel

Support Engineer - London

UK-London
Department
Client Solutions

ABOUT THE OPPORTUNITY

Our team of energetic, creative thinkers is searching for its newest members. Great people who enjoy good work, impressive challenges, and the chance to embody FreeWheel’s tenets:

 

- Be Kind -- You come first. Take care of yourself, your families, and your teammates.

- Assume Positive Intent – We are all in this together. 

- Get it done.

 

ABOUT THE OPPORTUNITY:  

FreeWheel Global Support is the service delivery leader in the Advertising Management Industry for Premium Video. Support Engineers help Customers drive success in the new TV ecosystem. The team’s contribution is White Glove Service and our product is knowledgeable, empowered customers who champion the FreeWheel brand.

RESPONSIBILITIES

Excellent Customer Experience is delivered through system analysis, solution delivery, and White Glove services. Support Engineers articulate product solutions and market concepts to a mixed skillset of End-users. Using customer requirements, the team develops use cases for Engineering improvements, contributes to product documentation, and provides training to the teams we support.

 

For the right candidate, this position will allow for tremendous growth and the opportunity to deliver enterprise-level Customer value to industry leaders in the TV ecosystem. Some travel, 10-25%, will be needed. On-call rotational work on some nights, weekends, and during live events is expected.  Currently this is a contract position.


- Grow into a Subject Matter Expert in market-leading technologies.
- Advocate for Customer Success throughout the organization.
- Train customers to succeed on the FreeWheel platform.

ABOUT YOU

Support Engineers are thorough, deconstructing complex problems and building comprehensive solutions. We enjoy working with people and have excellent written and verbal communication skills. Demonstrable experience solving complex problems using technical tools like SQL and scripting languages is appreciated and useful. The organization values the ability to quickly adapt and learn new technology.

 

- A Computer Science, Engineering, or related Bachelor's Degree or equivalent experience.

- Generally requires 2-5 years related professional experience

- “Be like water, my friend” and adapt to rapidly changing circumstances.

- A creative thinker who thrives on solving complex problems, delivering elegant product solutions, and balancing evolving priorities.

- Excited about facing new challenges, comfortable contributing to the direction of the team, and seeking guidance from management and peers.

- Intrigued by Premium Video and the opportunity to make a deep impact on the future of Television.

- Ability to read/speak/write in French preferred, but not required.

 

Life is short. Work someplace great.
FreeWheel offers a dynamic, flexible work environment with competitive salary and benefits packages. The challenges we solve are serious, but we’re not. We have fun everyday because we love what we do. We are on a mission to shape the future of television and this is your chance to be part of it. Want to join the team that’s already thinking about what TV is going to look like five years from now?

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